Due to health hazards, and to protect our customers and our employees, we do not accept, for credit or exchange, any of the novelty items sold under the title of TOYS. This includes, but is not limited to, Toys, Bondage Equipment, Extensions, Dildos, Lotions, Dolls, Kits, Pumps, Guides, Vaginas, Lingerie or Vibrators. We will only exchange a defective item with the same exact item if it is returned within 30 days from when the order was shipped and if the item is deemed to be defective by our returns department.

Defective Items will be replaced with an identical working item, shipping fees will be waived on reshipped items.

Sale items are non refundable / Store Credit only

Unopened merchandise will be charged a 20% restocking fee / No shipping fees refundable

Opened merchandise will be charged a 50% restocking fee / Store Credit only / No shipping fees refundable

Toys - non refundable.

Because we cannot refund for products once they have been opened, before opening each product please check its packaging and label carefully to be sure you received the correct product and version.

If the original packaging is still intact, you may return the product to us within 30 days from when the order was shipped. Return shipping to us is at your own expense.

Packages returned because the customer was unable to sign or have been returned to sender for any other reason will have a one time only courteous reship at companies expense. Any other reship attempts will be at the customer's expense. Store Credit is the only other option / No refunds.

If you received a product in error contact customerservice@MercenaryPictures.com

All returned packages must be shipped to:
   Mercenary Pictures
   21018 Osborne Street Unit 2
   Canoga Park, CA 91304
   United States